Help Centre

e789 FAQ – Answers to Your Most Common Questions

Everything you need to know about registering, logging in, deposits in PKR, withdrawals, cricket betting, Live Casino and responsible gaming — all in one place.

Account Help Deposits & Withdrawals Games & Betting

About This FAQ Page

Whether you're a new member who just created your e789 account or a regular player with a question about a specific feature, this FAQ page covers the most common queries we receive from Pakistani players. We've organised everything into clear categories so you can find what you need quickly.

Topics covered include account registration and login, depositing and withdrawing funds in PKR, sports betting on cricket and PSL matches, casino and slot games, bonuses and promotions, responsible gaming tools and general account management. If you can't find the answer here, contact our support team directly at [email protected].

Account Deposits & Withdrawals Betting & Sports Casino & Slots Bonuses Responsible Gaming
Account & Registration

Creating an e789 account is free and straightforward. Head to the Register page, enter your Pakistani mobile number, choose a username and set a strong password. Tick the age confirmation box to confirm you're 18 or older, then click to create your account. You'll receive a confirmation SMS on your registered number once the account is active. The whole process takes less than two minutes.

No. Each player is permitted one account only. Creating duplicate accounts violates our Terms and Conditions and may lead to all accounts being permanently closed with balances forfeited. If you already have an account and are having trouble accessing it, use the forgot password option or contact support rather than registering a new account.

Identity verification (KYC) is required before you can process withdrawals. You will typically need to submit a copy of your CNIC (Computerised National Identity Card) or valid passport. This is standard procedure and helps protect your account from unauthorised access. Verification is a one-time process and documents are reviewed securely.

Go to the Login page and click "Forgot password?". Enter your registered mobile number and you'll receive an OTP via SMS. Enter the OTP, set a new password and you're back in. If you no longer have access to your registered mobile number, contact our support team at [email protected] for account recovery assistance.

To update your registered mobile number, contact our support team directly at [email protected]. You'll need to verify your identity before the change is processed. This is to ensure your account security and prevent unauthorised changes to your contact details.
Deposits & Withdrawals

e789 supports deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and other supported mobile wallets. Most methods process instantly or within a few minutes. For a full breakdown of all available options and any applicable limits, visit the Deposit page.

Deposits via JazzCash, Easypaisa and Raast are typically credited instantly or within a few minutes. Bank transfers may take slightly longer depending on your bank's processing times. If your deposit has not appeared after 30 minutes, check your transaction history and contact support with your payment reference number.

Log in to your account and navigate to the Withdrawal section. Select your preferred method — JazzCash, Easypaisa, Raast or bank transfer — and enter the amount you wish to withdraw in PKR. Withdrawals are processed back to the same account or wallet you used to deposit. Make sure your identity is verified before submitting a withdrawal request.

e789 does not charge platform fees on standard deposits and withdrawals. However, your bank, JazzCash or Easypaisa account may apply their own transaction charges depending on the type of transfer. Always check with your payment provider for any charges on their end.

Withdrawal delays can happen for a few reasons: your account may require identity verification if not already completed, there may be an active bonus with wagering requirements still outstanding, or the withdrawal request may be under routine review. If your withdrawal has been pending for longer than the standard processing time stated on the Deposit page, contact support at [email protected] with your account details.
Betting & Sports

e789 covers a wide range of sports with cricket as the primary focus. You can bet on PSL matches, T20 internationals, bilateral Test series, the ICC World Cup and other international cricket events. Football leagues and Esports titles are also available. Visit the Bet section for all live and upcoming events.

For cricket, e789 offers match winner, series winner, top batsman, top bowler, total runs, first wicket method, over/under runs per over, and a range of in-play live betting markets. Odds update in real time during live matches so you can place bets as the game progresses.

Yes. Live in-play betting is available on supported cricket matches including PSL and international T20 fixtures. Odds update dynamically ball by ball. Log in and go to the Bet section during a live match to see all available in-play markets.

If a match is cancelled, abandoned or postponed before the minimum number of overs required for a valid result (as per e789 betting rules), your stake will generally be refunded to your account balance. Specific rules may vary by market type. Check the full terms on the Terms and Conditions page.
Casino & Slots

e789 offers a wide selection of casino games including slots, table games (Roulette, Blackjack, Baccarat, Poker variants), instant win games and Live Casino with real dealers streaming in HD. Browse everything available in the Game Lobby or visit Casino and Slots for focused sections.

Live Casino lets you play classic table games with real human dealers via a live HD video stream. You join a table in real time, place bets using your account balance and interact with the dealer and other players. Games available include Live Roulette, Live Baccarat, Live Blackjack and game show formats. Visit the Live Casino section to see all available tables and current limits.

All slot games on e789 use a Random Number Generator (RNG) which ensures every spin outcome is completely random and independent of previous results. Each slot title has a published Return to Player (RTP) percentage which indicates the average long-term payout rate. Explore the full slots library in the Slots section.
Bonuses & Promotions

After registering and making your first deposit, visit the Promotions page to see what welcome offers are currently active for new members. Follow the instructions on the promotion to opt in and claim your bonus. Bonus terms including wagering requirements and eligible games are listed on each offer page.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet the bonus amount before any winnings from it can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place a total of PKR 10,000 in bets before the bonus converts to withdrawable cash. Always read the specific terms on the Promotions page before claiming.

It depends on the specific bonus. Some promotions are limited to sports betting, others to casino or slots, and some may apply across all sections. The eligible games or bet types are always listed in the individual promotion's terms. Check the Promotions page for current offers and their specific conditions.
Responsible Gaming

Log in to your account and go to the Responsible Gaming section in your account settings. From there you can set daily, weekly or monthly deposit limits in PKR. Once a limit is applied, you will not be able to deposit more than the set amount within the chosen timeframe. Limits can be decreased immediately but increases take a cooling-off period to take effect. Learn more on the Responsible Gaming page.

Yes. e789 offers self-exclusion and cooling-off options so you can take a break without permanently closing your account. During a self-exclusion period your account will be temporarily locked and you won't be able to log in, place bets or make deposits. Contact support or use the tools in your account settings to activate this. See the Responsible Gaming page for full details.

If gaming is affecting your finances, relationships or daily life, take it seriously. Start by setting strict deposit and session time limits using the tools in your account settings. Consider activating self-exclusion to give yourself a break. Talk to someone you trust. e789 is for entertainment and should always stay within your personal budget. Adults 18+ only. Visit the Responsible Gaming page for more guidance and self-assessment tools.
Quick Navigation
Register a New Account Login to Your Account Deposit in PKR View Promotions Sports Betting Live Casino Tables Slots Games Full Game Lobby Responsible Gaming
Contact Support

Can't find the answer you need? Our support team is here to help Pakistani players with any account, payment or gaming questions.

[email protected]
Available 7 days a week
Supported Payments
JazzCash Easypaisa Raast Bank Transfer PKR
View All Deposit Options
Play Responsibly

e789 is for adults aged 18 and above. Keep gaming fun by sticking to your budget, setting time limits and never chasing losses.

Responsible Gaming Tools

Everything e789 Has to Offer

Explore all sections of the platform once your account is set up and funded.

Cricket & Sports Betting

PSL, T20 internationals, Test cricket, Football and Esports — all available with competitive live odds. Visit the Bet section.

Live Casino

Real dealers, HD streams and live tables available 24/7. Roulette, Baccarat, Blackjack and more at Live Casino.

Slots & Game Lobby

Hundreds of slots, table games and instant wins available in the Game Lobby and Slots sections.

PKR Deposits

Deposit and withdraw in Pakistani Rupees via JazzCash, Easypaisa, Raast and bank transfer. Full details on the Deposit page.

Bonuses & Promotions

Welcome offers, reload bonuses and ongoing promotions for registered players. Check Promotions for current deals.

Safe & Responsible

Deposit limits, session reminders and self-exclusion tools for all players. Learn more on Responsible Gaming.

Still Have Questions? Or Ready to Get Started?

If you didn't find what you were looking for above, contact our support team. Or if you're ready to play, register your free e789 account and make your first deposit in PKR today.

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18+ only. Please gamble responsibly. Responsible Gaming